Collections Specialist/Office Administrator
South Jordan, UT
Full Time
Accounting and Finance
Entry Level
Impartner is the fastest-growing, award-winning provider of channel management technologies. Our Partner Relationship Management (PRM) and Partner Marketing Automation (PMA) solutions help companies worldwide manage their relationships with distributors, resellers and channel partners, drive demand, and accelerate revenue and profitability through indirect sales ecosystems. Our innovative solutions empower businesses to streamline their operations and enhance productivity.
As we continue to grow, we are seeking a skilled Collections Specialist/Office Administrator to join our accounting and finance team. This role will report directly to the Controller and will be responsible for managing collections processes efficiently while also providing support with various office administrative tasks. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to prioritize tasks effectively.
This position offers the opportunity to contribute to both the financial health of Impartner and the efficient operation of our HQ office in South Jordan, Utah. If you are a motivated individual with a passion for collections and office administration, we encourage you to apply and join our dynamic team.
Responsibilities
- Account Management: Proactively manage a portfolio of customer accounts, ensuring timely payment of invoices and adherence to payment terms.
- Collections: Initiate contact with customers to follow up on overdue payments, negotiate payment plans when necessary, and resolve billing disputes in a professional and diplomatic manner. Work hand-in-hand with cross-functional teams, including sales and customer success, to address and solve invoice, billing, and collection hurdles.
- Customer Communication: Maintain regular communication with customers via phone, email, and written correspondence to provide payment reminders, address inquiries, and resolve issues promptly.
- Documentation: Maintain accurate and up-to-date records of customer interactions, payment arrangements, and account notes using our CRM system.
- Mail Handling: Pick up, sort, and distribute incoming mail. Manage outgoing mail and ensure timely delivery. Handle any correspondence related to collections or office administration.
- Office Administrative Support: Assist with various administrative tasks, including data entry, filing, and document preparation. Provide support to executive management as needed such as scheduling meetings, ordering supplies and coordinating monthly office meetings. Collaborate with team members to ensure smooth operations within the office.
- Minimum of 3 years’ experience in collections in a SaaS or technology company.
- Strong negotiation and critical thinking skills with the ability to resolve payment disputes effectively.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Proficiency in Microsoft Excel and experience with Intact
- Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with Sage Intact is a plus
- Knowledge of collections laws and regulations is a plus.
- Familiarity and experience with Sage Intacct is a plus.
Job Location
This is a hybrid role, with onsite work 2-3 days/week.
Benefits
For full-time employees, Impartner offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, stock option shares, voluntary benefits, 401(k), company paid holidays, unlimited PTO and many more perks!
Impartner is an equal opportunity employer.
Impartner is an equal opportunity employer. Diverse perspectives and experience improve the results of the team and contribute to the culture and company. We believe inclusion leads to an awareness that is critical to building our strongest teams. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities and veterans.
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